Privacy Policy | TeammateMe

TeammateMe (“Platform”) is committed to maintaining your confidence and trust with respect to your privacy. This privacy policy explains how we collect, use and share your personal information.

About our privacy policy

This privacy policy applies to our websites, apps and other services, including programs and events, that refer or link to this privacy policy (each, a “Service”). This policy may be supplemented by additional privacy statements, terms or notices provided to you. The Platform company that owns or administers the Service, as identified therein, is the primary controller of your personal information provided to, or collected by or for, the Service.

Information we collect
How we use your information
Sharing of your information
Your personal account
Administrator data
Your communications preferences
Accessing and updating your information
Data retention
Data security
Locations of processing
Grounds for processing Changes
Contact
Service-specific details

Information we collect

We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.

Information you provide to us

The types of personal information that we collect directly from you depends on the content and features of the Service you use and how you otherwise interact with us and may include:

Contact details, such as your name, email address, postal address, phone number and social media handle;
Account login credentials, such as usernames and passwords, password hints and similar security information;
Other account registration and profile information, including educational, professional and other background information, such as your field of study, current position, practice area and areas of interests, gender, ORCID ID and photo;
Content that you upload and share or store in your account, such as annotations, comments, contributions and replies;
Payment information, such as a credit or debit card number, and government- issued ID numbers;
Information that you communicate to us, such as questions or information you send to customer support;
Communications preferences, such as your preferred language and the frequency, type and format of the alerts you sign up to receive.

Data from your institution

We may obtain information about you from the institution with which you are employed or affiliated in order to activate and manage your access to and use of the institution’s subscription to the Service, including:

Contact details, such as your name and institutional email address, postal address and phone number;
Other account registration information, such as job title; and/or
Institutional user ID.

Data from other sources

We also may obtain contact details and other information about you from other entities within RELX and from third parties, including:

Social networks when that you grant permission to the Service to access your data on one or more networks;
Service providers that help us determine a location in order to customize certain products to your location;
Partners with which we offer co-branded services or engage in joint marketing activities; and/or
Publicly available sources and data suppliers from which we obtain data to validate or supplement the information we hold and to support the Service.

Device and usage data

The Service may automatically collect information about how you and your device interact with the Service, such as:

Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data;
Usage data, such as the features you used, the settings you selected, URL click stream data, including date and time stamp and referring and exit pages, and pages you visited on the Service;
For educational Services, the course modules and test questions you view, answer or complete; and/or
For location-aware Services, the physical location of your device.

We collect this data through our servers and the use of cookies and other technologies. You can control cookies through your browser's settings and other tools. However, if you choose to block certain cookies, you may not be able to register, login, or access certain parts or make full use of the Service. For more details, visit the cookie notice of the Service.

How we use your information We are committed to delivering a relevant and useful experience to you. Depending on how you interact with us and the Service, we use your personal information to:

Provide, activate and manage your access to and use of the Service;
Process and fulfill a request, order, download, subscription or other transaction;
Offer you customized content and other personalization to make the Service more efficient for you and more relevant to your interests and geography;
Enhance and improve the Service, such as add new content and features;
Notify you about changes, updates and other announcements related to the Service;
Deliver targeted advertisements, promotional messages, and other information related to the Service and to your interests;
Provide technical, product and other support and help to keep the Service working, safe and secure; and/or
Identify usage trends and develop data analysis, including for the purposes of research, audits, reporting and other business operations, such as to pay royalties and license fees to third-party content providers, determine the effectiveness of our promotional campaigns, evaluate our business performance, or in other ways pursuant to a customer agreement.

We may also use your personal information to:

Respond to your requests, inquiries, comments or concerns;
Invite you to submit or review manuscripts or otherwise participate in our publishing programs;
Issue payments and statements, such as for royalties and editorial fees;
Conduct and administer user testing and surveys as well as sweepstakes, competitions and similar promotions; Provide you with relevant promotional messages and other information about products, events and services of ours, our group companies and third parties such as societies and sponsors;
Enhance and improve our products, events and services and develop new ones; and/or
Comply with our legal obligations, resolve disputes and enforce our agreements.

Sharing of your information

We share your personal information in the following ways and contexts.

Your institution

If you access the Service through a subscription administered by your institution, your personal information and certain usage data gathered through the Service, such as the number of items you downloaded, any fee-based items you accessed, and test scores, may be accessed by or shared with the administrators authorized by your institution for the purposes of usage analysis, subscription management, course management and testing and remediation. If your institution is a corporation or other business entity, additional usage data, such as the types of records you viewed and the number of searches you ran, also may be shared for the purposes of cost attribution and departmental budgeting.

We may also disclose to your institution or other third parties non-personally identifiable information, such as anonymous usage data reports and aggregated information, subject to any applicable legal or contractual obligations.

Our group companies and service providers

Depending on the Service provided, we share your personal information with our:

Affiliates, trading names and divisions within the Platform group of companies (for a list, visit https://www.teammateme.com) and certain RELX companies that provide technology, customer service and other shared services functions; and/or
Suppliers and service providers, including editors, reviewers, payment processors, customer support, email service providers, event venues and service providers, mailing houses, shipping agents and IT service providers;

to process the information as necessary to provide the Service, complete a transaction or fulfill your request or otherwise on our behalf based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.

Your choices

We may also share your personal information with our group companies and with sponsors, joint venture partners and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, such as societies, that wish to send you information about their products and services that may be of interest to you as determined by your choices in managing your communications preferences and other settings.

The Service may let you post and share personal information, comments, messages, materials and other content. Any such information that you disclose publicly or in discussion fora in the Service may be collected and used by others, may be indexed by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas.

Legal reasons

We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:

meet any applicable law, regulation, legal process or other legal obligation;
detect, investigate and help prevent security, fraud or technical issues; and/or
protect the rights, property or safety of the Platform, our users, employees or others;

and as part of a corporate transaction, such as a transfer of a website or other assets to or an acquisition by or merger with another company.

Your personal account

We will share your usage activity, preferences and other information amongst these and related Platform services, like TeamScore and TeammateMe to help you improve your productivity. For example, the Platform may recommend better content for you based on your TeamScore content and the abstracts you read on TeamScore, and TeammateMe may present you a better tailored content feed based on your Platform and TeammateMe activity.

Administrator data

If you are an administrator of an institution with a subscription to a Service, we will use your details to communicate with you about your institution’s subscription and related services. If you supply us contact information of your colleagues, we may include a reference to you when we contact those individuals with communications about the Service.

Your communications preferences

You can customize and manage your communications preferences and other settings when you register with the Service, by updating your account features and preferences, by using the “opt-in/out” or subscribe/unsubscribe mechanisms or other means provided within the communications that you receive from us or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.

Accessing and updating your information

The Service may allow registered users to directly access their account information and make corrections or updates at any time.

Keeping such information up to date is solely the responsibility of the user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.

You have the right under European and certain other privacy and data protection laws, as may be applicable, to request free of charge:

Access to and correction and deletion of your personal information;
Restriction of our processing of your personal information, or to object to our processing; and/or
Portability of your personal information.

If you wish to exercise any of these rights, please contact us through the email listed in the contact info on TeammateMe.com. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity. You may designate an authorized agent to make a request on your behalf subject to proof of identity and authorization.

If you are a California resident, you have additional rights. Under the California Consumer Privacy Act of 2018 (“CCPA”), you have the further right to request that we disclose to you (i) the categories of personal information we collected about you and the categories of sources from which we collected such information; (ii) the specific pieces of personal information we collected about you; (iii) the business or commercial purpose for collecting personal information about you; and (iv) the categories of personal information about you that we shared or disclosed and the categories of third parties with whom we shared or to whom we disclosed such information in the preceding 12 months. You also have the right to not be discriminated against in pricing and services because you exercise any of your rights under the CCPA. Elsevier does not sell personal information to third parties within the scope of the application of the CCPA.

Data retention

We retain your personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.

Data security

We take precautions to safeguard your personal information against loss, theft and misuse and unauthorized access, disclosure, alteration and destruction through the use of appropriate technical and organizational measures.

Locations of processing

Your personal information may be stored and processed in your region or another country where the Platform companies and their service providers maintain servers and facilities, including Australia, France, Germany, India, Ireland, the Netherlands, the Philippines, Singapore, the United Kingdom, and the United States.

We take steps, including through contracts, to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law. Where personal information is transferred from the European Economic Area (“EEA”) or Switzerland to a country that has not received an adequacy decision by the European Commission, we rely on appropriate safeguards such as the European Commission-approved Standard Contractual Clauses and Privacy Shield Frameworks to transfer the data.

Grounds for processing

When we collect from you any personal information within the scope of European data protection laws, we do so:

where necessary to provide the Service, fulfill a transaction or otherwise perform a contract with you or at your request prior to entering into a contract;
where necessary for our compliance with applicable law or other legal obligation;
where necessary for the performance of a task carried out in the public interest;
where applicable, with your consent; and/or
as necessary to operate our business, protect the security of our systems, customers and users, detect or prevent fraud, or fulfill our other legitimate interests as described in the sections above, except where our interests are overridden by your privacy rights.

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.

Changes

We will update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make any material changes, we will provide notice through the Service or by other means.

Contact

If you have any questions, comments, complaints or requests regarding this privacy policy or our processing of your information, please contact the Platform Officer or the Data Protection Officer via the email address [email protected] or via post:

TeammateMe
5900 Balcones Drive, STE 4000
Austin, TX 78731
United States

You also may lodge a complaint with the data protection authority in the applicable jurisdiction.

The data protection representative for our businesses that are processing personal data within the scope of European data protection laws and located outside of the EEA and Switzerland is Team Building Platform Limited. You can contact the data protection officer of Team Building Platform Limited through the act details provided above.

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